Customize this Call Center Supervisor Resume

Customize this Call Center supervisorin ResumeCustomize this Call Center Supervisor ResumeCreate this Resume Kayla Linkous1622 West StreetGrand Rapids, MI 49503(123)-435-7083k.linkoussmail.comObjectiveTo obtain a mid-level position as Call Center Supervisor in a well established call center that is in need of highly qualified supervisor who is able to give results with maximum benefits.Summary of QualificationsAbility to use computer software ordnungsprinzip for tracking performance of agentsAbility to handle escalated calls and gather information for troubleshootingExtensive coaching and developing skillsKnowledge training and supervising agentsKnowledgeable in all MS Office Application and accessing the internetProfessional ExperienceCall Center Supervisor, January 2007- PresentFirst Data Solutions, Houston, TX ResponsibilitiesAssisted in managing daily operations of the contact center. Interacted with varying levels of management, customers and staff for maximum performance of th e center. Supported medium sized team to handle calls under supervision.Performed coaching, motivation, monitoring, performance feedback, and technical assistance. Identified problems or issues in processes and implemented solutions. Call Center Executive Mutual Fund, May 2004- December 2006Logisticare Corp., Omaha, NE ResponsibilitiesManaged the daily operations and related processes of outsourced mutual funds call center.Conducted monthly operating reviews and updated reports.Monitored call qualities by evaluating recorded calls and listened to live calls. Coordinated various projects between multiple parties. Managed issue resolutions for mutual funds operational processes.EducationMasters Degree in Business Management, 2004Yale UniversityBachelors Degree in Business Management, 2002Yale University Customize ResumeMore Sample ResumesCall Center Supervisor Resume Cameraman Resume Campaign Volunteer Resume Caregiver ResumeCase Manager Resume

What to Do When Your Boss Lies

What to Do When Your Boss LiesWhat to Do When Your Boss LiesBosses can create plenty of problems. Sohonigweinimes theyre mean, sometimes they micromanage, and sometimes, they refuse to manage at all. But finding out your anfhrer lies takes a strained employee-manager relationship to anotzu sich level. Once that trust is eroded, it becomes hard to follow your boss direction, wondering if he or she is taking you down the right path or leading you astray. Everything that comes out of his or her mouth becomes questionable- information about the companys status, promises of raises or new projects, and even affirmation for your good work suddenly seems questionable. And that makes it extremely difficult to do your job effectively. So what happens when you catch your boss in a lie- or several?For me, having a manager who lied wasnt so much an issue of figuring out how to make him or her stop. Lying usually isnt something you can simply manage out of someone. And so, it became more about rec onciling with myself if I could continue working for a boss I didnt fully trust. To do that, I asked myself a couple key questions that helped me get down to the root of the issue and decide how I should move forward. 1. Where Are His or Her Intentions?A couple years ago, my entire department was working on an extensive, time-sensitive project- which involved contacting our entire customer kusine one by one. I was one of the department supervisors, so the other managers and I regularly met with my boss to discuss the teams progress. To make sure we met our deadline, the boss decided to announce that the companys executive team had given us a deadline of four weeks- when it was actually six. He figured that by fudging the number just a little, he could ensure we met the executives timeline- or even beat it.In the end, we were able to deliver the completed project to the companys executive team ahead of schedule- which certainly put the entire department in a good light. In another jo b, I had a boss (the owner of the small startup) who would often stretch the truth- especially to the media. Whenever she was quoted in a newspaper article or interview, shed overestimate the number of our employees. Shed boast about employing over 350 staff members- when I knew that we only had about 100. The difference between the two? The first boss wanted the team to succeed to deliver good results ahead of time that would boost the departments reputation and value within the entire company. While I wont condone the lying behavior, from what I could tell, he had good intentions.The second manager wanted her company to appear successful. She wanted the credit and recognition for running such a large company without actually working for those impressive numbers. Lying created a direct shortcut for her to achieve that goal- and proved her selfish intentions. 2. How Does it Impact You and Those Around You?In the first situation, Ill admit it- the tight deadline certainly added some stress and pressure to the teams daily lives. But considering it didnt require hours of overtime or employees staying late into the night, it proved that it was something the team was capable of all along- they just needed that push. In short, the feigned deadline made the team work harder toward success. The other situation, however, put everyone in the company in an uncomfortable situation. If we were asked questions by any of our clients or media contacts, we had to decide whether to back up our boss and perpetuate the dishonesty or speak up with the truth and risk our jobs. The impact of the two situations varied greatly. While one pushed the employees to greatness, the other forced the employees to dishonesty. In the end, no matter how great your boss intentions, or how little the lies impact your work, the truth is that discovering that your manager has lied even once is enough to chip away your trust in him or her. And so, you have to evaluate your relationship to determine i f that is something you can work around- or if youd rather find a trustworthy boss elsewhere. These questions provided me with enough clarity to realize that I could still work with the boss in the first situation. I saw that his intentions were good, the impact was beneficial, and overall, I still respected him as a manager and leader. The dishonesty in the second situation, however, was something I couldnt overlook. This boss continually lied for her own benefit- and her benefit only- regardless of how it impacted the rest of the team. That, in itself, immediately changed the way I viewed her and took away from the respect I once had for her. I didnt want to invest my time and effort in working for a leader I couldnt trust or respect. Catching your boss in a lie- or several- can be a tricky situation. But ask yourself a couple key questions, trust your gut feeling, and decide whats best for your career going forward.Photo of lying boss courtesy of Shutterstock.

Introducing the Worlds Most Powerful Tidal Turbine

Introducing the Worlds Most Powerful Tidal Turbine Introducing the Worlds Most Powerful Tidal Turbine Introducing the Worlds Most Powerful Tidal TurbineThe oceans a massive thing. And with that other massive thing, the moon, it creates tides of massive power. If you want a piece of it, you need a massive turbine.The folks at SIMEC Atlantis Energy have created just that. Their AR2000 will be the largest single rotor tidal turbine that the seas have ever turned.At 2-megawatt, AR2000 will be the worlds largest and most powerful single rotor tidal turbine. Image SIMEC Atlantis EnergyIt is bedrngnis, however, the largest in size, but in powerit has a maximum output of 2 MW. In fact, its the same size as its predecessor, the AR1500, a 1.5-MW turbine. But getting the same power out the same size required some serious engineering ingenuity.The approach with this turbine was based on asking ourselves the following question how do we get more out of what weve currently got, said Nigel Hopley, the companys mechanical engineering manager. How much spare capacity is there in the existing konzept, and then how could we change the control philosophy to increase its power and its annual yield?For You Bacteria-Powered Solar Cells Are Ideal for Cloudy ClimatesThankfully, the AR1500 proved to be plenty rugged.There was nothing spared, Hopley said. It was, If in doubt, put in a little more provision than you need to because the cost of failure was far greater than the cost of being slightly too expensive.With the AR1500 at work in the water, the company found that load spikes and fluctuations were not as great as they had predicted. In essence, theyd over designed for rougher waters. That gave us some extra capacity, Hopley said.To ramp all the way to two megawatts, the engineers had to change the way they approached harvesting energy from the tide.Typically, tidal turbines are designed to run in high sea states at full power until a wave height threshold is reached. Then they shu t down. Sticking with such a design philosophy would have meant having to scale up components to create a 2-MW machine. Instead, in situations with high waves and flows the turbine reduces its power setting, which also reduces the loading. These powerful sea states are rareoccurring roughly two or three times a yearso for 98 percent of its life the AR2000 will be set to operate at 2 MW. This small concession allowed SIMEC Atlantis to avoid a larger, more overhauled design.Its an overriding principle to get the most out of what we have rather than scaling up, Hopley said.Another major advancement is the ability to hook up multiple turbines and send the electricity they produce back to land through a single cable.Others have had individual cables for each turbine, and that is something that changes the turbine a little bit, but has an enormous impact on infrastructure costs, he said.Tidal turbines maximize their output by being able to turn with the tides. A tide doesnt always go out at the same angle that it comes in, so turbines turn to face the full force of the flow. To operate at 2 MW, the AR2000 couldnt stick with conventional brakes without increasing its size. So they used a new coupling which reacts to torque uniformly, reducing stress and keeping the design compact.Several AR2000 turbines are likely to join SIMEC Atlantiss Meygen array (the largest array of tidal turbines in the world) off the north coast of Scotland.We are working to have it deployed somewhere around the middle 2020, Hopley said. But we dont have the order yet.Subsequently the AR2000 may crop up all over the world. The addressable tidal market is a moving feast, he says. The more we look, the more we find. It may not be as big as wind, but its still huge, absolutely massive.Michael Abrams is an independent writerRead More Breakthrough Makes Graphene Easier to 3D Print Battery Capacity Gets a Boost Industry Tackles Challenges in Mass-Producing Flexible Solar Panels For Further Discussi on The addressable tidal market is a moving feast. The more we look, the more we find. It may not be as big as wind, but its still huge, absolutely massive.Nigel Hopley, SIMEC Atlantis Energy