Customize this Call Center Supervisor Resume

Customize this Call Center supervisorin ResumeCustomize this Call Center Supervisor ResumeCreate this Resume Kayla Linkous1622 West StreetGrand Rapids, MI 49503(123)-435-7083k.linkoussmail.comObjectiveTo obtain a mid-level position as Call Center Supervisor in a well established call center that is in need of highly qualified supervisor who is able to give results with maximum benefits.Summary of QualificationsAbility to use computer software ordnungsprinzip for tracking performance of agentsAbility to handle escalated calls and gather information for troubleshootingExtensive coaching and developing skillsKnowledge training and supervising agentsKnowledgeable in all MS Office Application and accessing the internetProfessional ExperienceCall Center Supervisor, January 2007- PresentFirst Data Solutions, Houston, TX ResponsibilitiesAssisted in managing daily operations of the contact center. Interacted with varying levels of management, customers and staff for maximum performance of th e center. Supported medium sized team to handle calls under supervision.Performed coaching, motivation, monitoring, performance feedback, and technical assistance. Identified problems or issues in processes and implemented solutions. Call Center Executive Mutual Fund, May 2004- December 2006Logisticare Corp., Omaha, NE ResponsibilitiesManaged the daily operations and related processes of outsourced mutual funds call center.Conducted monthly operating reviews and updated reports.Monitored call qualities by evaluating recorded calls and listened to live calls. Coordinated various projects between multiple parties. Managed issue resolutions for mutual funds operational processes.EducationMasters Degree in Business Management, 2004Yale UniversityBachelors Degree in Business Management, 2002Yale University Customize ResumeMore Sample ResumesCall Center Supervisor Resume Cameraman Resume Campaign Volunteer Resume Caregiver ResumeCase Manager Resume